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Núria Espuny

Catalonia leads European ranking of user-centric digital public services

event_note Press Release

Catalonia leads European ranking of user-centric digital public services

  1. Catalonia is 87% “user-centric,” according to data from the European network that studies the proximity of digital administrations to citizens

The Generalitat de Catalunya, which participates in the European network UserCentriCities, leads the European ranking of administrations that centre their digital policies around people, as evidenced by the study “The 2023 State of UserCentriCities.”

Catalonia has obtained the highest score in several areas such as skills, ecosystem, security and privacy, reduction of burden and supply of online services, moving from fourth position to top of the list of European regions.

The Director-General for Digital Administration, Núria Espuny, has presented the Catalan strategy for service design, as well as the “Digital services guide” in the framework of the UserCentriCities Summit, held from 25-26 May in Brussels.

For the Director-General, presenting the guide in Europe “is another example of the Government’s commitment to digital public services” and leading the European ranking in this area “is an acknowledgement of the work done that gives us impetus to continue moving forward.”

About UserCentriCities

The UserCentriCities network of European cities and regions, part of a project co-funded by the European Union’s Horizon 2020 Research and Innovation programme, aims to share and generate useful resources for administrations wishing to provide user-centric digital services.

The summit held at the end of May was the place chosen to present the report “The 2023 State of UserCentriCities.” Drawn up according to a system of indicators (the Benchmarking Dashboard), the report analyses data collected by the network and provides an overview of 21 local authorities against 41 indicators inspired by the 2017 Tallinn Declaration on eGovernment.